Privacy Policy for Customers
Yamazen (Thailand) Co., Ltd., the operator of the website https://yamazen.co.th/ (hereinafter referred to as "we," "us," or "our"), prioritizes the protection of your personal data. This Privacy Policy explains our practices regarding the collection, use, or disclosure of personal data, as well as the rights of personal data subjects in accordance with personal data protection laws.
Collection of Personal Data
We will collect personal data received directly from you through the following channels:
- Member registration
- Telephone
Types of Personal Data Collected
- Personal Data: such as first name, last name, age, date of birth, nationality, national identification number, passport number, etc.
- Contact Information: such as address, telephone number, email address, etc.
- Technical Data: such as IP address, Cookie ID, website usage history (Activity Log), etc.
- Other Data: such as website usage, voice, still images, moving images, and any other data deemed personal data under personal data protection laws.
Minors
If you are under 20 years of age or have legal capacity limitations, we may collect, use, or disclose your personal data. We may require consent from your parents or guardian, or as permitted by law. If we become aware that personal data has been collected from a minor without parental or guardian consent, we will proceed to delete that data from our servers.
Retention of Personal Data
We will retain your personal data in both document and electronic formats. We store your personal data via:
- Server providers in Singapore
Processing of Personal Data
We will collect, use, or disclose your personal data for the following purposes:
- To deliver products or services
- To improve products, services, or user experience
- To manage internal company operations
- To conduct marketing and sales promotions
- To provide after-sales service
- To gather feedback
- To process payments for products or services
- To comply with Terms and Conditions
- To comply with laws and government regulations
Disclosure of Personal Data
We may disclose your personal data to third parties only to the extent necessary for the purposes described in this Privacy Policy and to provide our products and services efficiently. Such disclosure may be made to the following categories of recipients:
- Internal Management and Affiliates
We may disclose your personal data within the Company, its parent company, affiliates, subsidiaries, and companies within the same group, where necessary for internal administration, business operations, product and service development, data analysis, and customer experience improvement.
- Service Providers
We may disclose your personal data to service providers as necessary to support our business operations and service delivery. Such service providers may include providers of information technology services, cloud hosting and storage services, Customer Relationship Management (CRM) systems, marketing automation platforms, data analytics services, messaging and email communication services, payment processing services, and product or service development services.
Where you submit information through a Contact Form, Registration Form, Lead Form, or any similar form on our website, your personal data may be collected, stored, processed, and managed through such systems for the purposes of contacting you, providing information about products and services, delivering marketing communications, managing customer relationships, analyzing customer interests, and improving user experience.
Such service providers will be granted access only to the extent necessary for the performance of their duties and are required to maintain appropriate confidentiality and security measures to protect your personal data.
- Business Partners
We may disclose your personal data to business partners, distributors, dealers, service providers, or other business-related parties where necessary to facilitate communication, coordination, and the provision of products or services requested by you.
- Government Authorities and Legal Compliance
We may disclose your personal data to government authorities, regulatory bodies, courts, law enforcement agencies, or other parties where required by applicable laws, regulations, court orders, or lawful requests from competent authorities.
We will disclose personal data only to the extent necessary and will take appropriate measures to ensure that recipients implement adequate safeguards and security measures in accordance with applicable data protection laws.
Cross-Border Transfer of Personal Data
We may disclose or transfer your personal data to individuals, organizations, or servers located abroad. We will implement various measures to ensure that the transfer of your personal data to the destination country meets adequate personal data protection standards, or in other cases as prescribed by law.
Retention Period of Personal Data
We will retain your personal data for the period necessary while you are a customer or maintain a relationship with us, or for the duration necessary to fulfill the purposes related to this policy. It may be necessary to retain it thereafter if required by law. We will delete, destroy, or anonymize your data when it is no longer necessary or upon the expiration of such period.
Rights of the Data Subject
Under personal data protection laws, you have the following rights:
Right to withdraw consent
If you have given consent, we will collect, use, or disclose your personal data based on that consent, whether given before or after the enforcement of the personal data protection law. You have the right to withdraw your consent at any time.
Right to access
You have the right to request access to your personal data under our responsibility and to request a copy of such data, as well as to request disclosure of how we obtained your personal data.
Right to data portability
You have the right to obtain your personal data in a format that is readable or usable by automatic tools or devices, and can be used or disclosed by automated means. You also have the right to request us to send or transfer personal data in such format to another data controller when achievable by automated means, and to receive personal data that we send or transfer directly to another data controller, unless technically unfeasible.
Right to object
You have the right to object to the collection, use, or disclosure of your personal data at any time, if such processing is carried out for necessary operations under our legitimate interests or those of other persons or legal entities, within a scope you can reasonably expect, or to perform tasks for the public interest.
Right to erasure/destruction
You have the right to request the deletion or destruction of your personal data, or to make it unidentifiable, if you believe that your personal data has been unlawfully collected, used, or disclosed under applicable laws, or if you consider that we no longer need to retain it for the purposes stated in this policy, or when you have exercised your right to withdraw consent or object as mentioned above.
Right to restriction of processing
You have the right to request a temporary restriction on the use of your personal data while we are verifying your request to rectify personal data or your objection, or in any other case where we no longer need it and must delete or destroy it under applicable laws, but you request restriction of use instead.
Right to rectification
You have the right to request that your personal data be corrected, kept up-to-date, complete, and not misleading.
Right to lodge a complaint
You have the right to lodge a complaint with competent legal authorities if you believe that the collection, use, or disclosure of your personal data violates or fails to comply with applicable laws. You can exercise your rights as a data subject above by contacting our Data Protection Officer using the details at the end of this policy. We will notify you of the result within 30 days from the date we receive your request, in accordance with the form or method we specify. If we deny your request, we will inform you of the reason for denial through various channels such as SMS, email, telephone, letter, etc.
Advertising and Marketing
We may send information or newsletters to your email address for the purpose of offering things of interest to you. If you no longer wish to receive communications from us via email, you can click or notify us to "Unsubscribe" via our email.
Tracking Technology (Cookies)
To enhance and maximize the efficiency of your user experience, we use cookies or similar technologies to improve access to products or services, deliver appropriate advertisements, and track your usage. We use cookies to identify and track website users and access to our website. If you do not want cookies on your computer, you can set your browser to refuse cookies before using our website.
Security of Personal Data
We will maintain the security of your personal data in accordance with the principles of confidentiality, integrity, and availability. This is to prevent loss, unauthorized access, use, alteration, modification, or disclosure. Furthermore, we will establish personal data security measures covering administrative safeguards, technical safeguards, and physical safeguards regarding access control or usage control of personal data.
Notification of Personal Data Breaches
In the event of a personal data breach involving your data, we will notify the Office of the Personal Data Protection Committee without delay within 72 hours of becoming aware of it, where feasible. If the breach poses a high risk to your rights and freedoms, we will notify you of the breach along with remedial measures without delay through various channels such as the website, SMS, email, telephone, letter, etc.
Amendments to the Privacy Policy
We may amend this policy from time to time. You can view the terms and conditions of this amended policy through our website. This policy was last amended and became effective on June 30, 2026.
Privacy Policies of Other Websites
This Privacy Policy applies solely to the offering of products, services, and usage on the website for our customers. If you visit other websites, even via links on our website, the protection of personal data will be subject to the privacy policy of that respective website, with which we have no affiliation.
Contact Details
If you have any questions regarding this Privacy Policy, including requesting to exercise your rights, you can contact us or our Data Protection Officer as follows:
Data Controller
YAMAZEN (THAILAND) CO., LTD.
1230 and 1230/1 Rama IX Road, Phatthanakan, Suan Luang, Bangkok 10250
Email: machine.dept@yamazen.co.th
Terms as of June 30, 2026
